Parker Software Forum : email replies http://www.parkersoft.co.uk/forum/ This is an XML content feed of; Parker Software Forum : Scripting : email replies Thu, 20 Jun 2013 12:59:43 +0000 Sat, 02 Jun 2012 13:53:46 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 9.64 360 www.parkersoft.co.uk/forum/RSS_post_feed.asp?TID=8484 Parker Software Forum http://www.parkersoft.co.uk/forum/forum_images/PSLSmall.bmp http://www.parkersoft.co.uk/forum/ email replies : Hi,We have many users using Email2DB... http://www.parkersoft.co.uk/forum/forum_posts.asp?TID=8484&PID=19479#19479 Author: Stephen
Subject: 8484
Posted: 02 Jun 2012 at 1:53pm

Hi,

We have many users using Email2DB with autotask.

You will need to contact the support desk with a sample of the incoming email. Did you contact the support desk?

Steve

Steve
]]> Sat, 02 Jun 2012 13:53:46 +0000 http://www.parkersoft.co.uk/forum/forum_posts.asp?TID=8484&PID=19479#19479 email replies : nope. http://www.parkersoft.co.uk/forum/forum_posts.asp?TID=8484&PID=19474#19474 Author: Jov
Subject: 8484
Posted: 01 Jun 2012 at 3:27pm

nope.]]> Fri, 01 Jun 2012 15:27:49 +0000 http://www.parkersoft.co.uk/forum/forum_posts.asp?TID=8484&PID=19474#19474 email replies : Did you get this solved? http://www.parkersoft.co.uk/forum/forum_posts.asp?TID=8484&PID=19466#19466 Author: Rheal
Subject: 8484
Posted: 01 Jun 2012 at 12:18am

Did you get this solved?]]> Fri, 01 Jun 2012 00:18:34 +0000 http://www.parkersoft.co.uk/forum/forum_posts.asp?TID=8484&PID=19466#19466 email replies : Hi,We are using your product... http://www.parkersoft.co.uk/forum/forum_posts.asp?TID=8484&PID=19303#19303 Author: Jov
Subject: 8484
Posted: 23 Mar 2012 at 9:41pm

Hi,
We are using your product email2db to create a ticket in Autotask or to add a note to the ticket when the costumer replies to the ticket notifications. This works fine When we use it this way.
 
I’mhaving this project where i have a software needs to be able to add a note toan existing case in Autotask. From what our AT admin, which also deals with your "plugin", told me that the only thing that needs tobe done is to add the ticket number in the subject.

But instead of adding a note, the system creates a new ticket with the ticketnumber of the first case as a subject. In other words, it's not working.

I know this process is working cause people can reply to a ticket case directlyusing their email client but for some reasons, if I generate the mail myselfeven if the ticket number is part of the subject, that doesn’t work.

Some more details on what I’m doing so this can give you more hints:

- I’m Using CDO.message into a VB form to send the message. So that means thatthere’s no email client installed to send the mail. So no smtp client orwhatever need to be setup locally.

- The email format is in rich text format

If you need more or other info, feel free to let me know.

Thanks for your help !



]]> Fri, 23 Mar 2012 21:41:18 +0000 http://www.parkersoft.co.uk/forum/forum_posts.asp?TID=8484&PID=19303#19303