Parker Software Forum : Email2DB Version 3

Parker Software Forum : Email2DB Version 3 http://www.parkersoft.co.uk/forum/ This is an XML content feed of; Parker Software Forum : Email2DB Version 3 : Last 10 Posts Sat, 25 May 2013 12:07:48 +0000 Fri, 24 May 2013 21:15:32 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 9.64 30 www.parkersoft.co.uk/forum/RSS_topic_feed.asp?FID=110 Parker Software Forum http://www.parkersoft.co.uk/forum/forum_images/PSLSmall.bmp http://www.parkersoft.co.uk/forum/ Email2DB Version 3 : Attachment misssing on outgoing email http://www.parkersoft.co.uk/forum/forum_posts.asp?TID=8805&PID=20192#20192 Author: James Horton
Subject: Attachment misssing on outgoing email
Posted: 24 May 2013 at 9:15pm

Hi Sdms,

We have found this issue internally and we are currently working on a fix. The issue appears to reside within the currently public build of 1155.

The resolution will be available shortly, but if you would like to receive the latest release once successful testing has been completed then please keep in touch with our support@parker-software.com for further news on our progress while we work on the fix.

I believe that a resolution to the problem should be available during the week of the 27th May 2013.

]]> Fri, 24 May 2013 21:15:32 +0000 http://www.parkersoft.co.uk/forum/forum_posts.asp?TID=8805&PID=20192#20192 Email2DB Version 3 : Attachment misssing on outgoing email http://www.parkersoft.co.uk/forum/forum_posts.asp?TID=8805&PID=20184#20184 Author: sdms
Subject: Attachment misssing on outgoing email
Posted: 18 May 2013 at 3:23am

I have added a trigger to one of my accounts which causes an email to be sent out when a database record is read and processed. I have done this several times before but in this instance I am attaching three files to the outgoing email which l have not done before. When the email gets sent out it only has the first file attached (a pdf). There should be 2 pdf's and 1 word document. When I look at the email structure in Email2DB, at the bottom I can see the "attach" line which contains three paths to the files each separated with a ";"

No matter what I try only one attachment gets sent out.

]]> Sat, 18 May 2013 03:23:48 +0000 http://www.parkersoft.co.uk/forum/forum_posts.asp?TID=8805&PID=20184#20184 Email2DB Version 3 : email2dbmessage.attachments.fileExtension format http://www.parkersoft.co.uk/forum/forum_posts.asp?TID=8797&PID=20183#20183 Author: Liam
Subject: email2dbmessage.attachments.fileExtension format
Posted: 17 May 2013 at 12:42pm

Hello Paul,

This will get the file types - Email2DBMessage.Attachments(x).FileExtension

However I don't believe that this contains the '.' as you have entered in your script.
The best thing to do is to print the FileExtension variable to the log file using the Call AddToLog() function. This way you can see exactly how the variable is stored.]]> Fri, 17 May 2013 12:42:13 +0000 http://www.parkersoft.co.uk/forum/forum_posts.asp?TID=8797&PID=20183#20183 Email2DB Version 3 : email2dbmessage.attachments.fileExtension format http://www.parkersoft.co.uk/forum/forum_posts.asp?TID=8797&PID=20181#20181 Author: PaulBS
Subject: email2dbmessage.attachments.fileExtension format
Posted: 14 May 2013 at 4:19pm

Hi again,

Looking at the Process Attachments Trigger Action and I can see some of what I need can be done but I am stumbling at the first hurdle, the "Save To" field cannot be typed into and the select location button displays a couple of folders, not the file system.

Am I missing something there?

Cheers,

Paul

]]> Tue, 14 May 2013 16:19:01 +0000 http://www.parkersoft.co.uk/forum/forum_posts.asp?TID=8797&PID=20181#20181 Email2DB Version 3 : email2dbmessage.attachments.fileExtension format http://www.parkersoft.co.uk/forum/forum_posts.asp?TID=8797&PID=20180#20180 Author: PaulBS
Subject: email2dbmessage.attachments.fileExtension format
Posted: 14 May 2013 at 12:19pm

Hi,

Any thoughts on my question?

Cheers,

Paul

]]> Tue, 14 May 2013 12:19:24 +0000 http://www.parkersoft.co.uk/forum/forum_posts.asp?TID=8797&PID=20180#20180 Email2DB Version 3 : Null fields skipped, blank field ignored http://www.parkersoft.co.uk/forum/forum_posts.asp?TID=8803&PID=20176#20176 Author: Chelsea
Subject: Null fields skipped, blank field ignored
Posted: 10 May 2013 at 5:02pm

Hello,

Another option to try:

Under Field Title. Make sure that there is not a space after "Title:" in the "Look For" option. If there is a space and the "Title" is left null then it will automatically jump to the next instance of "Title: *space*" which will take it to "Message Title" and skip the "First Name" and "Surname".

Check that out to see if that is any help.

Thanks,

Chelsea

]]> Fri, 10 May 2013 17:02:58 +0000 http://www.parkersoft.co.uk/forum/forum_posts.asp?TID=8803&PID=20176#20176 Email2DB Version 3 : Null fields skipped, blank field ignored http://www.parkersoft.co.uk/forum/forum_posts.asp?TID=8803&PID=20175#20175 Author: andyj1970
Subject: Null fields skipped, blank field ignored
Posted: 10 May 2013 at 3:40pm

Yes it is set to do that until end of the line. It just appears to not do so if the field is null.

If I set the trigger to process from beginning rather than last extract point then it seems to work ok and only sets the Title field even if field value is null. If trigger is set to process from last extract point then it ignores the null field and parses through the rest of the email for the same name but then misses a whole chunk of fields as the remainder were also set to process from last extract point.

Thanks

Edited by andyj1970 - 10 May 2013 at 4:01pm]]> Fri, 10 May 2013 15:40:33 +0000 http://www.parkersoft.co.uk/forum/forum_posts.asp?TID=8803&PID=20175#20175 Email2DB Version 3 : Null fields skipped, blank field ignored http://www.parkersoft.co.uk/forum/forum_posts.asp?TID=8803&PID=20174#20174 Author: Daniel
Subject: Null fields skipped, blank field ignored
Posted: 10 May 2013 at 3:14pm

Hi Andy

How do you have the Title extraction set up at the moment?

Is it set as Look for "Title:" extract until end of line?

Thanks

Daniel

]]> Fri, 10 May 2013 15:14:22 +0000 http://www.parkersoft.co.uk/forum/forum_posts.asp?TID=8803&PID=20174#20174 Email2DB Version 3 : Null fields skipped, blank field ignored http://www.parkersoft.co.uk/forum/forum_posts.asp?TID=8803&PID=20171#20171 Author: andyj1970
Subject: Null fields skipped, blank field ignored
Posted: 10 May 2013 at 12:16pm

We have an extractor setup to load customer details from emails sent in. Their title is not mandatory so can be blank.

I've found that if the first field is null then it appears to get skipped and the remainder of the message checked for the same field. So in the example below if title is null then the extract moves to message title and first name and surname fields are ignored.

Title:

First name: mike

Surname: wills

Message Title: request for help

Phone number: 21222

As above the database will only get populated with title of "request for help" in the person title DB field and the phone number. The name fields will not get completed as they have been skipped (option to extract from last extract point used).

If Title is MR then all 5 fields are populated correctly. I have amended so that every extract always starts from the beginning but if title is null then it will still load the incorrect value into the person title field.

Is this something that can be resolved or is there another workaround?

Thanks

]]> Fri, 10 May 2013 12:16:41 +0000 http://www.parkersoft.co.uk/forum/forum_posts.asp?TID=8803&PID=20171#20171 Email2DB Version 3 : Processing Email with same subject. http://www.parkersoft.co.uk/forum/forum_posts.asp?TID=8802&PID=20170#20170 Author: Damodar
Subject: Processing Email with same subject.
Posted: 10 May 2013 at 1:22am

Hi,

We get more than one email with same subject line and same or similar time.

Why Email2DB processes only one email?

And remaining emails will be read but not processed.

We noticed this issue in previous version too.

How can we process all emails with same subject sent with in same time?

For Example:

*** - MR DAMODAR - Pacific Star 8*** Number 7CWR**

Sent on Monday, 6 May 2013 4:09 PM

Best Regards,

Damodar

]]> Fri, 10 May 2013 01:22:51 +0000 http://www.parkersoft.co.uk/forum/forum_posts.asp?TID=8802&PID=20170#20170