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Feature Request-Number in queue

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matrixIII View Drop Down
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Joined: 21 Jul 2008
Posts: 68
Post Options Post Options   Quote matrixIII Quote  Post ReplyReply Direct Link To This Post Topic: Feature Request-Number in queue
    Posted: 12 Sep 2008 at 4:07pm
It would be nice to show to the user like "You are number 4 in the queue", based on how many other chat requests are waiting for that department.
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Daniel View Drop Down
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Joined: 19 Dec 2006
Location: Stoke-on-Trent
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Post Options Post Options   Quote Daniel Quote  Post ReplyReply Direct Link To This Post Posted: 15 Sep 2008 at 9:01am
At the moment, there isn't the "queueing" functionality -- if operators are busy then the chat isn't queued. This feature will be added in a later version.
Daniel Tallentire
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Parker Software
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