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WhosOn Installable Edition Version 5 Released |
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Stephen 
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Joined: 21 Oct 2005 Location: Stoke on Trent Posts: 1392 |
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 Topic: WhosOn Installable Edition Version 5 ReleasedPosted: 12 Mar 2009 at 5:34pm |
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Hi All,
WhosOn Version 5 is now available.
Pease see: http://www.whoson.com/downloads.aspx
WhosOn Version 5 contains many new features and improvements over Version 4, including: -The WhosOn backend database has been redesigned to offer better performance, better reporting and lower disk space usage for the same number of visitors.
-The WhosOn Server now offers better performance. -The WhosOn Server and related services now run as system services only with no user interface. -A new WhosOn 'Administrator' application has been created for managing the WhosOn Server Services. -The WhosOn Administrator can connect to remote WhosOn Services for remote administration. -Named users can now be created. Each user can be assigned access rights.
-User activity logging and reporting. -Support for SQL Server 2008. -Support for Windows Server 2008. -No longer supports MySQL for the back-end database.
-The SQL Database now uses more stored procedures and views. These can me modified to perform additional actions, or pull Visitor Contact information from other sources.
Visitor Tracking -Improved spider detection plus ability to add custom spider useragents to the database. -Real time form field tracking - you can now monitor visitors on-line form entries in real time. Form values are stored in the WhosOn database and are shown against the visit detail. -Improved tracking script can now be served directly from the WhosOn Gateway enabling easier site integration. The default tracking script can be customized.
-Anonymous proxy server detection - visitors are flagged if they are using an anonymous proxy server. Chat -Fully customizable pre and post chat surveys can now be created. These can be used to collect data from the visitor before and after chat sessions. The data collected is shown to operators during chats and is stored in the database for future reporting. -The Chat Window is now Themeable. A collection of Themes are shipped as standard. You can change the theme used for each site within the site properties. You can create your own themes and modify the existing ones. -The Chat Window is now resizable. You can set the default height and width in the site properties. -Custom chat invite JavaScript files can now be created and assigned to individual sites. This enables you to create custom actions that occur when invite requests are sent.
-Visual basic compatible scripts can now be fired when new invites are sent and when chat sessions start & close. This enables custom actions to be performed on these events. -The chat now records which operator said what to the visitor when multiple operators speak to a single visitor.
Operator Client -Improved client security. Now uses 256-bit AES encryption with RSA public key encryption of the session key. -Chat lists now show messages left by visitors when no operator was available to take the chat. Messages can be replied to via email from within the Client.
-Full text search of the chat transcript database for looking up previous chat sessions using any text string.
-Pre-chat survey results are now shown in the chat window. -Completed form-field values are now shown in the chat window along with the complete visit detail. -All web analytic reports are now viewable from within the Client application.
-User activity reports can now be viewed inside the Client (admin users only). User activity reports show a complete log of each users activity and the chat sessions they took in each period. If chat rating is enabled, then the ratings and average ratings are displayed for the operator.
-Microsoft CRM Integration is now built-in to the Client. -Added native Clients for Mac OSX and Linux.
Reporting -Custom analytics reports can be created using the WhosOn Administrator. -Individual reports can be site-specific (IE: Only viewable by a select list of users). -Reports can contain parameter fields. (IE: Ask the user for values against which to run the report on).
Scheduled Reports -Custom queries can now be added to the scheduled reports. -Custom scheduled queries can be site specific.
WhosOn Version 5 is now available in 4 editions to suit different business sizes and types: Standard, Professional, Enterprise and ISP Editions Upgrade notes: The version 5 setup will uninstall Version 4.
Version 5 will be free to all users who have active support or who purchased WhosOn on a subscription basis. Existing users will be upgraded to the Enterprise level product with the same number of users.
Version 4 serials wont work with Version 5. When upgrading you will need to contact us to request a new serial.
Many Thanks
Steve Edited by Stephen - 18 Feb 2010 at 10:22am |
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JohnnyG77
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Joined: 28 Feb 2009 Posts: 8 |
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Posted: 18 Mar 2009 at 7:31pm |
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Do you know when the 5.0 hosted edition beta will be available?
I'm interested to try the Microsoft CRM integration with Microsoft CRM Online (uses Live ID).
Thanks so much!
John
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Stephen
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Joined: 21 Oct 2005 Location: Stoke on Trent Posts: 1392 |
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Posted: 19 Mar 2009 at 1:36pm |
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Hi John,
We will be changing the Hosted edition servers over to V5 in the first week of April.
Many Thanks
Steve
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Scott Johnson
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Joined: 29 Oct 2008 Location: Arlington, TX Posts: 8 |
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Posted: 20 Mar 2009 at 12:45pm |
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I've been testing the new server, but there's a bug in it that is still
happening since whoson v4x. When attempting to add a site via
WhosOnAdminServices, instead of creating a new site it just updates the NewSiteTemplate instead.
Please, please, please I would love to make use of this. Can this be made to work before v5 is released? :) |
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ParaChat
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Joined: 20 Mar 2009 Posts: 1 |
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Posted: 20 Mar 2009 at 6:47pm |
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Is the a direct link to the new v5 documentation? It looks like the only way to get it is to install the full application. We can't do that at this point.
Also, is there a test server we could use to see what the v5 client looks like? Edited by ParaChat - 20 Mar 2009 at 6:51pm |
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matrixIII
Professional 
Joined: 21 Jul 2008 Posts: 68 |
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Posted: 22 Mar 2009 at 3:23pm |
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In version 4, client chat kit with .NET source code was available. We had modified this to perform some custom tasks. Is that source code still available for version 5?
Thanks
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talhayousuf
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Joined: 30 Mar 2009 Posts: 1 |
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Posted: 30 Mar 2009 at 7:16am |
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With the beta release of v5, would we be able to track hyperlinks, buttons, images and textareas etc that were missing earlier from 'Real time form field tracking' feature?
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Talha Yousuf
Still engineering softwares! |
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Daniel
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Technical Director Joined: 19 Dec 2006 Location: Stoke-on-Trent Posts: 875 |
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Posted: 30 Mar 2009 at 2:22pm |
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Scott - this issue is fixed and will be in the V5 release.
Johnny - we haven't got it working with CRM Live as yet - I will get on to this immediately after the v5 release
ParaChat - The docs should be ready this week for you to look at. You can download the installable to a separate box. You can test the v5 by using the testdrive request on our website.
Matrix - Yes. Source code for the chat window is available with the Enterprise / XSV version of WhosOn V5, and will also be automatically available to anyone who previously purchased the developers kit.
Talha - Not as part of the native code - but you can easily modify the code to perform this... text areas might be a problem as the data is passed as a query string parameter - so you will be limited on the length. Hyperlinks and Images can be tracked with the normal click event options also. Edited by Stephen - 31 Mar 2009 at 10:03am |
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AlexRust
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Joined: 06 May 2009 Posts: 1 |
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Posted: 06 May 2009 at 7:56pm |
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In v4 it was very handy option "View Exceptions list" (from client interface) and I was using it all the time. I cannot find it in new v5? Did you remove it or I just cannot find it.
Alex
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Daniel
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Technical Director Joined: 19 Dec 2006 Location: Stoke-on-Trent Posts: 875 |
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Posted: 11 May 2009 at 10:57am |
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Hi Alex,
It has been removed for now - we are going to put in a more versatile "errors" option for displaying the similar data to the exceptions. |
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Daniel Tallentire
Support Parker Software |
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