Chat Window Customization?

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   Hi,
I am using WhosOn trial edition and willing to buy WhosOn professional edition but I noticed that WhosOn chat window does not “508 Compliance” and doesn’t readable by disable persons using JAWS, that is my basic requirement. 

For this I need to change the HTML layout of WhosOn chat window and needs to add tooltips and custom text. I have talked to WhosOn representative and he told me in order to do that change we need to buy WhosOn white label edition and that is too costly my company can’t afford it. I just need to customize WhosOn client chat window please let me know how it is possible? 

The second requirement is: what if I want to display my own customer email address in a label not in the textbox by default instead of asking the user to input email address to Leave a message if operator is not online. 

I have checked help: http://www.whoson.com/help/content/Pre-Assigning_The_Visitor_Name.htm
It has the option to pass our own user name in client chat window, is it possible to pass our client email address in case of no operator online and pre-populate the text box or display it in the label?

e.g. http://myserver.com/chat/chatleavemessage.aspx?domain=MyDomain&Email=adeel.ahmed@softech.us

 Waiting for your reply
Adi

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Adi Members Profile Send Private Message Find Members Posts Add to Buddy List New User Joined: 26 Apr 2006 Posts: 5	Post Options Post Reply Quote Adi Report Post Quote Reply Topic: Chat Window Customization? Posted: 13 Aug 2009 at 9:33am
	Hi, I am using WhosOn trial edition and willing to buy WhosOn professional edition but I noticed that WhosOn chat window does not “508 Compliance” and doesn’t readable by disable persons using JAWS, that is my basic requirement. For this I need to change the HTML layout of WhosOn chat window and needs to add tooltips and custom text. I have talked to WhosOn representative and he told me in order to do that change we need to buy WhosOn white label edition and that is too costly my company can’t afford it. I just need to customize WhosOn client chat window please let me know how it is possible? The second requirement is: what if I want to display my own customer email address in a label not in the textbox by default instead of asking the user to input email address to Leave a message if operator is not online. I have checked help: http://www.whoson.com/help/content/Pre-Assigning_The_Visitor_Name.htm It has the option to pass our own user name in client chat window, is it possible to pass our client email address in case of no operator online and pre-populate the text box or display it in the label? e.g. http://myserver.com/chat/chatleavemessage.aspx?domain=MyDomain&Email=adeel.ahmed@softech.us Waiting for your reply Adi

matrixIII Members Profile Send Private Message Find Members Posts Add to Buddy List Professional Joined: 21 Jul 2008 Posts: 68	Post Options Post Reply Quote matrixIII Report Post Quote Reply Posted: 17 Aug 2009 at 11:08pm
	I don't know what WhosOn White Label Edition is but I think the developer kit http://whoson.com/installabledevkit.aspx is still an option that you can purchase (it is reasonably priced). Using that you can modify the visitor side of html and application code any way you want. (I think you would need basic knowledge of VB.NET if you want to go this route). We have modified this to add a couple of custom things ourselves. Only downside is that you might have to make the same changes again and again with each major release. In our case they risk was worth taking for the changes we wanted to make ourselves. Thanks Edited by matrixIII - 17 Aug 2009 at 11:08pm

Stephen Members Profile Send Private Message Find Members Posts Visit Members Homepage Add to Buddy List Admin Group Joined: 21 Oct 2005 Location: Stoke on Trent Posts: 1392	Post Options Post Reply Quote Stephen Report Post Quote Reply Posted: 03 Sep 2009 at 11:39am
	Hi, For all editions of the WhosOn Installable - you can modify any of the Themes that come with the chat app. These are contain in C:\Program Files\WhosOnV5\Chat\Themes\ Each theme has a stylesheet. You can customize the stylesheet in any way you want to completely change the appearance of the chat window. You can also create your own theme if required. Many Thanks Steve

johnthepro Members Profile Send Private Message Find Members Posts Visit Members Homepage Add to Buddy List New User Joined: 18 Jan 2011 Location: United States Posts: 3	Post Options Post Reply Quote johnthepro Report Post Quote Reply Posted: 18 Jan 2011 at 6:33pm
	I know I'm dragging this thread out of the dirt, but how do I ADD a new theme that I've made? I added the folder and everything to the App_Themes, but the Client doesn't seem to see it.

amandaobe Members Profile Send Private Message Find Members Posts Add to Buddy List New User Joined: 07 Mar 2011 Posts: 2	Post Options Post Reply Quote amandaobe Report Post Quote Reply Posted: 07 Mar 2011 at 10:03pm
	Me too! How do I add a new theme folder so that it is a visible choice in the admin?

johnthepro Members Profile Send Private Message Find Members Posts Visit Members Homepage Add to Buddy List New User Joined: 18 Jan 2011 Location: United States Posts: 3	Post Options Post Reply Quote johnthepro Report Post Quote Reply Posted: 07 Mar 2011 at 10:11pm
	You simply type in the name of the theme. It won't add to the drop-down menu, but it is what is called a 'combo box' which means that you have the drop-down options, OR you can type in your own value. Just make sure you match the case of the folder in there (i.e. - if your theme folder is called 'Awesome' make sure you type 'Awesome' in the drop down, capital A and everything.)

amandaobe Members Profile Send Private Message Find Members Posts Add to Buddy List New User Joined: 07 Mar 2011 Posts: 2	Post Options Post Reply Quote amandaobe Report Post Quote Reply Posted: 07 Mar 2011 at 10:22pm
	Thanks so much!!! That is exactly what I needed to know.

johnthepro Members Profile Send Private Message Find Members Posts Visit Members Homepage Add to Buddy List New User Joined: 18 Jan 2011 Location: United States Posts: 3	Post Options Post Reply Quote johnthepro Report Post Quote Reply Posted: 07 Mar 2011 at 11:45pm
	No problem. I'm glad I could help you. :D