Click Fraud! Turning a negative into a positive!

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   Turning a negative into a positive!
Hello, may I first say that I'm very impressed with Whoson! The program is great, but the support is even better!You have the service of a boutique, but the price and selection of a giant company!! OK, I am not a programmer and most of what I read here is Greek to me, but I do know sales, so here goes. The fraud detection comes across, to me, as a very negative feature. I have many customers that come back 10 to 12 times and sometimes more before they call (and sometimes they don't call!). Rather than "scold " them for returning, I would rather ask them why they don't call, offer them an incentive to call or in someway get them to call or at least come back. Do you or would you offer an alternative to the fraud detection?
Thank you
Dave Horwath

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Dave H. Members Profile Send Private Message Find Members Posts Visit Members Homepage Add to Buddy List New User Joined: 06 Feb 2010 Location: Waterbury CT Posts: 2	Post Options Post Reply Quote Dave H. Report Post Quote Reply Topic: Click Fraud! Turning a negative into a positive! Posted: 06 Feb 2010 at 9:37pm
	Turning a negative into a positive! Hello, may I first say that I'm very impressed with Whoson! The program is great, but the support is even better!You have the service of a boutique, but the price and selection of a giant company!! OK, I am not a programmer and most of what I read here is Greek to me, but I do know sales, so here goes. The fraud detection comes across, to me, as a very negative feature. I have many customers that come back 10 to 12 times and sometimes more before they call (and sometimes they don't call!). Rather than "scold " them for returning, I would rather ask them why they don't call, offer them an incentive to call or in someway get them to call or at least come back. Do you or would you offer an alternative to the fraud detection? Thank you Dave Horwath
	Thank you Dave Horwath At Home Carpet www.athomecarpetstore.com

Stephen Members Profile Send Private Message Find Members Posts Visit Members Homepage Add to Buddy List Admin Group Joined: 21 Oct 2005 Location: Stoke on Trent Posts: 1130	Post Options Post Reply Quote Stephen Report Post Quote Reply Posted: 08 Feb 2010 at 10:58am
	Hi Dave, Thanks for the comments. The click fraud trigger should only activate if the visitor clicks through an on-line ad multiple times. You have full control over the graphic that the visitor sees if click fraud is triggered. You can display a nice 'welcome back' image - it doesnt have to mention click fraud. You can change the image in the WhosOn site properties - chat - graphics option. You can also switch it off altogether in the Visitor alerts settings. Hope this helps. Steve

Dave H. Members Profile Send Private Message Find Members Posts Visit Members Homepage Add to Buddy List New User Joined: 06 Feb 2010 Location: Waterbury CT Posts: 2	Post Options Post Reply Quote Dave H. Report Post Quote Reply Posted: 08 Feb 2010 at 1:36pm
	Thank you. I did exactly that and used a welcome back message. I had it on and noticed it when I was home looking at my site. The click fraud warning came across my screen when I used the yahoo search engine, not pay per click. This is when I noticed, for the first time, the click fraud message. After fooling around with ideas I did exactly what you have suggested. Thanks again for a great product! Dave Horwath
	Thank you Dave Horwath At Home Carpet www.athomecarpetstore.com