UK Dedicated Server Downtime - 20/1/11

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Hello,

My name is James Horton a member of the technical support
team here at Parker Software.

Last night our server colocation
company required a set of our servers to be upgraded due to urgent maintenance. We were made aware of this but
informed that there would not be any effect to the servers and the services
running on the machine. Unfortunately an unforeseen issue caused the database connector
that is a part of the WhosOn services to fail to
restart, and this required manual interaction with the server to bring
back up.  This may have caused you some issues
in connecting to the server this morning.

The maintenance window ended
just before we arrived into the office, and as soon as we were made
aware of the fault we manually checked each
server that may have been affected to bring
the services up as soon as possible.  We have
now resolved the issue, and all servers
are running normally.

We are discussing with our
colocation company in order to understand what happened, and how this can be
avoided in the future.   We are adding additional checks for the
status of the database connector.

We apologise for any inconvenience this may have caused you
and your team.

If you have any further questions regarding the issue that
occurred then please let us know.

Edited by James Horton - 20 Jan 2011 at 2:59pm

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James Horton Members Profile Send Private Message Find Members Posts Visit Members Homepage Add to Buddy List Admin Group Technical Support Joined: 01 Jun 2009 Location: Stoke-on-Trent Posts: 277	Post Options Post Reply Quote James Horton Report Post Quote Reply Topic: UK Dedicated Server Downtime - 20/1/11 Posted: 20 Jan 2011 at 11:53am
	Hello, My name is James Horton a member of the technical support team here at Parker Software. Last night our server colocation company required a set of our servers to be upgraded due to urgent maintenance. We were made aware of this but informed that there would not be any effect to the servers and the services running on the machine. Unfortunately an unforeseen issue caused the database connector that is a part of the WhosOn services to fail to restart, and this required manual interaction with the server to bring back up. This may have caused you some issues in connecting to the server this morning. The maintenance window ended just before we arrived into the office, and as soon as we were made aware of the fault we manually checked each server that may have been affected to bring the services up as soon as possible. We have now resolved the issue, and all servers are running normally. We are discussing with our colocation company in order to understand what happened, and how this can be avoided in the future. We are adding additional checks for the status of the database connector. We apologise for any inconvenience this may have caused you and your team. If you have any further questions regarding the issue that occurred then please let us know. Edited by James Horton - 20 Jan 2011 at 2:59pm
	Best Regards, James Horton Technical Analyst Parker Software