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WhosOn Installable 2011 Q2 Release - New Features

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Stephen View Drop Down
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Joined: 21 Oct 2005
Location: Stoke on Trent
Posts: 1415
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    Posted: 04 Apr 2011 at 9:21am
We will be releasing WhosOn Installable 2011 Q2 this week. This post lists the main new features:
Q2 New Features
Customer Support Ticketing
  • New module for the WhosOn Enterprise Edition.
  • Customer support tickets can be created during chat sessions.
  • Tickets can also be created via a web form or incoming emails using Email2DB.
  • Operators respond to tickets via their WhosOn Client. Customer receives and replies to tickets via email.
  • Automated skills-based ticket distribution based on content.
  • Unlimited custom fields.
  • Tickets and responses can contain attachments.
  • Full ticket thread shown on responses.
  • Customers can view ticket progress via web link.
  • Real time view of tickets shown in the WhosOn Client.
  • Operators only see tickets that are assigned to their department/skill.
  • See: http://www.whoson.com/help/content/index.html?ticketing.htm for more info.
WhosOn Client
  • Now uses Office 2010 style interface.
  • Improved monthly summary view.
  • Can now play different sound when new chat lines received if window doesnt have focus.
WhosOn Gateway
  • Can now run inside IIS using the fastcgi interface. Removes the requirement to have separate IP address for visitor tracking if you want to use port 80.
Chat Window
  • Support for IE9.

WhosOn Server

  • Improved performance of overnight database maintenance procedures. Some updates would timeout on large databases. This is now fixed.
Geo-IP updated to April 2011
 


Edited by Stephen - 22 Feb 2012 at 3:51pm
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