Save message from message Store
Joined: 29 Jun 2011
Topic: Save message from message Store
Posted: 03 Feb 2012 at 2:33pm
This is just a short guide on how to save messages from the message store so that you can forward problem emials over to our support team.
This is something that we at support may ask for to help debug specific issues or if you wish us to perform some professional services and develop part or all of a system for you.
First we need to be within the Email2DB Administrator application, once in here click the "View Processed Messages" button or the "View My Messages" button.
You will then be presented with the Message Store window.
You then need to double click the message that you want to save.
Then click Save As and save the file to a location of your choosing.
Once you have saved all the messages that you send over to us at support just add them all to a zip file.
To do this you can either highlight the messages then right and click Send To -> Compressed (zipped) folder to use the windows built in zipping utility or you use you favorite compression toll to do this.
Once all this is done you are then free to email that zipped file over to support, we are then able to take a look at the original email format to help diagnose problems with processing specific message types.
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