Chat windows behavior when ends

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   When the chat ends (by user or operator), as far as the website user is concerned, it would be nice the "chatted" text stays on the windows so, the user can follow the given instructions or print if needed (the send box can be disabled or greyed out). Currently, it shows the message "Chat has ended" and everything goes away. We have disabled the option for users to email the transcript as it may contain confidential financial information which we don't want sitting in their email inboxes ready to be hacked.
We get quite a few comments from our users about the issue.

Thanks

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matrixIII Members Profile Send Private Message Find Members Posts Add to Buddy List Professional Joined: 21 Jul 2008 Posts: 68	Post Options Post Reply Quote matrixIII Report Post Quote Reply Topic: Chat windows behavior when ends Posted: 02 Mar 2012 at 5:54pm
	When the chat ends (by user or operator), as far as the website user is concerned, it would be nice the "chatted" text stays on the windows so, the user can follow the given instructions or print if needed (the send box can be disabled or greyed out). Currently, it shows the message "Chat has ended" and everything goes away. We have disabled the option for users to email the transcript as it may contain confidential financial information which we don't want sitting in their email inboxes ready to be hacked. We get quite a few comments from our users about the issue. Thanks

Liam Members Profile Send Private Message Find Members Posts Visit Members Homepage Add to Buddy List Admin Group Joined: 29 Jun 2011 Location: Stoke-on-Trent Posts: 144	Post Options Post Reply Quote Liam Report Post Quote Reply Posted: 27 Sep 2012 at 5:53am
	Hello MatrixIII, Thank you for your feedback. This seems like a very good idea, I have submitted this to our Feature Request list for you.

Birdy Members Profile Send Private Message Find Members Posts Visit Members Homepage Add to Buddy List New User Joined: 28 Feb 2012 Location: Germany Posts: 19	Post Options Post Reply Quote Birdy Report Post Quote Reply Posted: 29 Sep 2012 at 11:41pm
	another Problem is that a visitor might close the Chat window not "inside" the chat window but closes the "ms windows window". Than the chat is deletet. It would be good that if you try to close the MS Window a message will be shown "please close the Chat by mouseclick on ...."

Birdy Members Profile Send Private Message Find Members Posts Visit Members Homepage Add to Buddy List New User Joined: 28 Feb 2012 Location: Germany Posts: 19	Post Options Post Reply Quote Birdy Report Post Quote Reply Posted: 29 Sep 2012 at 11:44pm
	Otherwise a post chat window won´t be shown.

Liam Members Profile Send Private Message Find Members Posts Visit Members Homepage Add to Buddy List Admin Group Joined: 29 Jun 2011 Location: Stoke-on-Trent Posts: 144	Post Options Post Reply Quote Liam Report Post Quote Reply Posted: 01 Oct 2012 at 5:48am
	Hello Birdy, Unfortunately, this wouldn't be possible. As far as I am aware it is not possible to edit the browsers/windows behaviour through web code.