email replies

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   Hi,
We have many users using Email2DB with autotask.

You will need to contact the support desk with a sample of the incoming email. Did you contact the support desk?

Steve

Steve

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Stephen Members Profile Send Private Message Find Members Posts Visit Members Homepage Add to Buddy List Admin Group Joined: 21 Oct 2005 Location: Stoke on Trent Posts: 1389	Post Options Post Reply Quote Stephen Report Post Quote Reply Topic: email replies Posted: 02 Jun 2012 at 1:53pm
	Hi, We have many users using Email2DB with autotask. You will need to contact the support desk with a sample of the incoming email. Did you contact the support desk? Steve Steve

Jov Members Profile Send Private Message Find Members Posts Add to Buddy List New User Joined: 23 Mar 2012 Location: Montreal Posts: 2	Post Options Post Reply Quote Jov Report Post Quote Reply Posted: 01 Jun 2012 at 3:27pm
	nope.

Rheal Members Profile Send Private Message Find Members Posts Add to Buddy List Professional Joined: 26 Apr 2010 Posts: 76	Post Options Post Reply Quote Rheal Report Post Quote Reply Posted: 01 Jun 2012 at 12:18am
	Did you get this solved?

Jov Members Profile Send Private Message Find Members Posts Add to Buddy List New User Joined: 23 Mar 2012 Location: Montreal Posts: 2	Post Options Post Reply Quote Jov Report Post Quote Reply Posted: 23 Mar 2012 at 9:41pm
	Hi, We are using your product email2db to create a ticket in Autotask or to add a note to the ticket when the costumer replies to the ticket notifications. This works fine When we use it this way. I’m having this project where i have a software needs to be able to add a note to an existing case in Autotask. From what our AT admin, which also deals with your "plugin", told me that the only thing that needs to be done is to add the ticket number in the subject. But instead of adding a note, the system creates a new ticket with the ticket number of the first case as a subject. In other words, it's not working. I know this process is working cause people can reply to a ticket case directly using their email client but for some reasons, if I generate the mail myself even if the ticket number is part of the subject, that doesn’t work. Some more details on what I’m doing so this can give you more hints: - I’m Using CDO.message into a VB form to send the message. So that means that there’s no email client installed to send the mail. So no smtp client or whatever need to be setup locally. - The email format is in rich text format If you need more or other info, feel free to let me know. Thanks for your help !