Google Analytics for Goals Integration

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   Hi all - 
This is my first post and I hope you guys and gals can help. I'm curious how to integrate Google Analytics for Goals with the WhosOn 2011 (version: 11.2.502) Installable product. I understand that the built-in analytics is robust, but Google Analytics integration is integral to Goals attribution for Live Chat for me. 

Any help would be greatly helpful - fining relevant info concerning this has been challenging thus far.

Thank you forum friends.

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Serbious Members Profile Send Private Message Find Members Posts Add to Buddy List New User Joined: 19 Jun 2012 Posts: 2	Post Options Post Reply Quote Serbious Report Post Quote Reply Topic: Google Analytics for Goals Integration Posted: 20 Jun 2012 at 12:53am
	Hi all - This is my first post and I hope you guys and gals can help. I'm curious how to integrate Google Analytics for Goals with the WhosOn 2011 (version: 11.2.502) Installable product. I understand that the built-in analytics is robust, but Google Analytics integration is integral to Goals attribution for Live Chat for me. Any help would be greatly helpful - fining relevant info concerning this has been challenging thus far. Thank you forum friends.
	Robert Gavrilovic Unitek Information Systems

Birdy Members Profile Send Private Message Find Members Posts Visit Members Homepage Add to Buddy List New User Joined: 28 Feb 2012 Location: Germany Posts: 19	Post Options Post Reply Quote Birdy Report Post Quote Reply Posted: 27 Jun 2012 at 6:48pm
	Hello, it is a good question. A detailed funnel/ conversion analysis is important to see what are the results of invites send to prospects, accepted invites chats versus not invited prospects and so on.

Serbious Members Profile Send Private Message Find Members Posts Add to Buddy List New User Joined: 19 Jun 2012 Posts: 2	Post Options Post Reply Quote Serbious Report Post Quote Reply Posted: 27 Jun 2012 at 8:06pm
	Hi Birdy, Thanks for the feedback. Yes, this will be very powerful when set-up properly. I've made some headway in how to integrate Google Analytics with the WhosOn service, but still working on a few issues.
	Robert Gavrilovic Unitek Information Systems

James Horton Members Profile Send Private Message Find Members Posts Visit Members Homepage Add to Buddy List Admin Group Technical Support Joined: 01 Jun 2009 Location: Stoke-on-Trent Posts: 277	Post Options Post Reply Quote James Horton Report Post Quote Reply Posted: 16 Jul 2012 at 4:37pm
	It depends on where you wish the goal to be set. The best manner is to place the Google code into the Opening Message of the chat window. This can be done within the Site Properties area of the WhosOn Client. Once in here you can track the goal of who entered the Chat Start page, though not whether they entered a chat session. Chat session tracking would require further customisation using the WhosOn Developers Kit that is available with the Enterprise Edition, as there is currently no support for adding in HTML to the chat window once a session has started. Other developments that I have seen occur involve the tracking code. This can be viewed by following the Include.js file and within here is where the Online and Offline image's JavaScript code is stored. This could be customised and the reference altered to a static location, if you did not wish to use the code provided by the WhosOn gateway. Edited by James Horton - 16 Jul 2012 at 4:46pm
	Best Regards, James Horton Technical Analyst Parker Software