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Chat Sessions greyed out

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Joined: 15 Nov 2017
Location: Kentucky
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    Posted: 15 Nov 2017 at 9:13am

We recently installed the new client hoping that it would resolve our issue, but it didn't. Basically, when the WhosOn client is launched, the "Chat Sessions" feature is available and clickable, but after a few seconds after the app is launched, it greys out and is unavailable.

Any insight on why this is occurring would be appreciated, thanks.
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