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PDF sometime prints garble

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JKenney View Drop Down
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Joined: 15 Nov 2017
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Post Options Post Options   Thanks (0) Thanks(0)   Quote JKenney Quote  Post ReplyReply Direct Link To This Post Topic: PDF sometime prints garble
    Posted: 21 Nov 2017 at 9:18am
Vendors send us invoices in pdf form.  The triggers scan the email for pdf attachments.  Lists them in a database and then prints the attachment.  Most print OK.  Some vendor pdf print garbel in a odd font with ascii type characters and prints on top of it's self.  If I print the invoice from Adobe Acrobat DC on the same server, they print fine.  I have tried different printers , different print drivers including postscript. Always the same result.  Printing using the trigger, the invoice is unreadable, printing straight from Acrobat it prints fine.  The only difference is printing from the Email Automation trigger.  The server has it's own updated copy of Acrobat DC. 
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Liam View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Liam Quote  Post ReplyReply Direct Link To This Post Posted: 22 Nov 2017 at 11:05am
Hi
I'm not aware of any problems around PDF attachments and printing as such would it be possible for you to send an example PDF over to the support desk on support@parkersoftware.com?
If you include a link to this forum post as well, you won't then need to repeat yourself in the ticket.
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JKenney View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote JKenney Quote  Post ReplyReply Direct Link To This Post Posted: 22 Nov 2017 at 12:14pm
I have an open ticket "Printing PDFs [046F27C13E]" with examples posted.  I haven't heard back from support.  I will send again.  Thanks, John
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Post Options Post Options   Thanks (0) Thanks(0)   Quote JKenney Quote  Post ReplyReply Direct Link To This Post Posted: 19 Dec 2017 at 10:30am
The issue seams to be tied to Arial (Embedded Subset), Arial Bold (Embedded Subset),  MicrosoftSansSerif (Embedded Subset).  All Type: True Type (CID) Encoding: Identity -H.  They all print from adobe Acrobat DC fine.  The problem is only when Email Automation prints them.
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JKenney View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote JKenney Quote  Post ReplyReply Direct Link To This Post Posted: 13 Mar 2018 at 9:52am
The update has solved the garbled print.  We still have some that print off the page, but we will live with that.  Thanks to the support team for all their help.
Thanks,
John
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parkersoft-jim View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote parkersoft-jim Quote  Post ReplyReply Direct Link To This Post Posted: 13 Mar 2018 at 11:16am
Thanks for the feedback, I'll relay it onto Liam. :)
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