WhosOn Client Connecting but no visitors showing

Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic

   About a week ago,  I stopped seeing visitors in my WhosOn Client (there are visitors to our website).We host WhosOn 2014 on our web server.  The client connects without issue.  Just no visitors.  We use Server Side Tracking.

On WhosOn Administration, in the Server Log tab, I see "Gateway:Listen Failed: [10048] Address already in use.

Any ideas or suggestions?

Author	Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic
bwallacejr Members Profile Send Private Message Find Members Posts Add to Buddy List New User Joined: 22 Jun 2007 Location: AustinTX Points: 7	Post Options Post Reply Quote bwallacejr Report Post Thanks(0) Quote Reply Topic: WhosOn Client Connecting but no visitors showing Posted: 02 Aug 2018 at 7:13am
	About a week ago, I stopped seeing visitors in my WhosOn Client (there are visitors to our website). We host WhosOn 2014 on our web server. The client connects without issue. Just no visitors. We use Server Side Tracking. On WhosOn Administration, in the Server Log tab, I see "Gateway:Listen Failed: [10048] Address already in use. Any ideas or suggestions?

Liam Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Joined: 29 Jun 2011 Location: Stoke-on-Trent Points: 263	Post Options Post Reply Quote Liam Report Post Thanks(0) Quote Reply Posted: 03 Aug 2018 at 2:38am
	I'm not overly familiar with server side tracking but the error just sounds like the gateway config is set to a port that is used by something else, this is set in File -> Program Options -> Remote Access -> WhosOn Gateway If nothing has changed on the server then a simple restart would likely fix the problem. If it doesn't then you will need to do some investigation to see what port the gateway is set to use and then see if anything else is set to listen on that port. Most likely culprit is IIS, although this command prompt line may help to find the source netstat -aon \| find ":{gateway port number}" In short the gateway needs to listen on it's own dedicated port or NIC, so it can't share a port/NIC with any other software, bear this in mind when troubleshooting and you should find the problem. The default ports for the gateway are 8080 and 8443, although using multiple NICs or ARR - https://www.whoson.com/helpfiles/help/arr_and_the_whoson_gateway.htm - can allow the gateway to listen on the same ports as IIS I hope this helps!