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Save as PDF trigger missing embedded .png files

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Slavalley View Drop Down
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Joined: 13 Feb 2019
Location: Hempstead
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    Posted: 03 May 2019 at 10:33am
We setup a trigger to extract the body of a email and  'Save as PDF (Render Message) '
The formatting and text is stored correctly but there are 'signatures' which seem  to be captured as '.png' files. These 'signatures' become rearranged and lost when converting to the PDF. 
When looking viewing the message I see only the one signature converted with the PDF and all others in the attachments. 
How can we convert these signatures as intended? They display in the email correctly. 










Edited by Slavalley - 06 May 2019 at 8:03am
Steve
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paul.oconnor View Drop Down
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Joined: 14 Dec 2015
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Post Options Post Options   Thanks (0) Thanks(0)   Quote paul.oconnor Quote  Post ReplyReply Direct Link To This Post Posted: 09 May 2019 at 10:05am
Hello Steve,

It would be best if you contact us at support@parkersoftware.com, as we will need more information on your setup. Please be sure to provide all necessary information, so we can promptly provide a solution. 

Regards,
Paul
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