Issue with processing azure email

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   Hi,
I am inserting the email body part which I receive from azure. I am using %msg_body% inbuilt variable to insert plain text from azure html formatted email. It was working fine however since last two days %msg_body% is not collecting plain text instead it gives a message "Plain-text emails are not supported at this point." Any reason why msg_body gives that message instead of plain text of email?

Any help will be appreciate.

Thank you,
Mitesh

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mitesh281 Members Profile Send Private Message Find Members Posts Add to Buddy List Professional Joined: 24 Feb 2009 Location: India Points: 69	Post Options Post Reply Quote mitesh281 Report Post Thanks(0) Quote Reply Topic: Issue with processing azure email Posted: 18 Jun 2020 at 8:22am
	Hi, I am inserting the email body part which I receive from azure. I am using %msg_body% inbuilt variable to insert plain text from azure html formatted email. It was working fine however since last two days %msg_body% is not collecting plain text instead it gives a message "Plain-text emails are not supported at this point." Any reason why msg_body gives that message instead of plain text of email? Any help will be appreciate. Thank you, Mitesh

Liam Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Joined: 29 Jun 2011 Location: Stoke-on-Trent Points: 266	Post Options Post Reply Quote Liam Report Post Thanks(0) Quote Reply Posted: 12 Nov 2020 at 11:30am
	Hi Mitesh This will most likely be because Microsoft stopped sending the emails with a proper plain text portion. you'd need to rethink your triggers in this scenario. %msg_html% contains the html portion but you will need to consider how to handle the HTML formatting in your processing. To allow TA to perform field extractions from msg_html you can one of two things 1. In the first trigger use the Pass To action and pass the msg_html onto another trigger, this other trigger will then perform your actual email processing and trigger extractions 2. You can use the trigger conditions script to run this line of code MSG_Body = MSG_HTML This will place the html content into the body, so that your field extraction can extract from the html portion of the email Important note, when extracting from the HTML portion, you need to be aware of HTML tags and how that is going to impact your extractions