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Save as PDF trigger missing embedded .png files

Printed From: Parker Software Ltd
Category: ThinkAutomation Business Process Automation
Forum Name: FAQ's
Forum Description: Frequently asked questions.
Printed Date: 07 Jul 2020 at 3:31pm
Software Version: Web Wiz Forums 11.05 -

Topic: Save as PDF trigger missing embedded .png files
Posted By: Slavalley
Subject: Save as PDF trigger missing embedded .png files
Date Posted: 03 May 2019 at 10:33am
We setup a trigger to extract the body of a email and  'Save as PDF (Render Message) '
The formatting and text is stored correctly but there are 'signatures' which seem  to be captured as '.png' files. These 'signatures' become rearranged and lost when converting to the PDF. 
When looking viewing the message I see only the one signature converted with the PDF and all others in the attachments. 
How can we convert these signatures as intended? They display in the email correctly." rel="nofollow">


Posted By: paul.oconnor
Date Posted: 09 May 2019 at 10:05am
Hello Steve,

It would be best if you contact us at, as we will need more information on your setup. Please be sure to provide all necessary information, so we can promptly provide a solution. 


Paul O

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